Bobo Bliss Balloon Design Studio (“Bobo Bliss,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit bobobliss.com, contact us, join our email list, submit an order request, place an order or otherwise interact with Bobo Bliss.
Bobo Bliss operates in British Columbia, Canada and is subject to applicable privacy legislation, including British Columbia’s Personal Information Protection Act (PIPA). PIPA regulates how private-sector organizations in British Columbia collect, use and disclose personal information and requires organizations to protect personal information in their custody or control. [2]
Information We Collect
The information we collect depends on how you interact with us.
We may collect:
- your name
- email address
- telephone number
- billing and payment information
- order details
- requested pickup date
- personalisation selections
- names, wording, dates or messages you ask us to apply to a product
- photographs or images you upload for product personalisation
- correspondence, enquiries and customer-service communications
- information about previous orders
- marketing preferences
- technical information generated when you use our website, such as IP address, browser type, device type and basic website activity
We aim to collect only the information reasonably necessary to provide our products and services, operate our business and meet our legal obligations.
How We Use Personal Information
We may use your personal information to:
- respond to enquiries
- review and confirm order requests
- process and fulfil orders
- personalise your Bobo and gift presentation
- process deposits and payments
- contact you about your order
- arrange pickup
- send order confirmations, status updates and pickup reminders
- process requested changes
- respond to customer-service issues
- maintain appropriate business, accounting and transaction records
- detect or prevent fraud, misuse or security issues
- operate, maintain and improve our website
- send marketing or relaunch communications where you have consented to receive them
- comply with legal and regulatory requirements
We do not use personal information for unrelated purposes unless permitted by law or we obtain additional consent where required.
Photographs and Images You Upload
Customers may provide photographs or other images for use in personalised products.
We use customer-uploaded images only as necessary to create and fulfil the applicable order, provide customer service and resolve any issue relating to that order.
Customer-uploaded images are generally deleted within 30 days after pickup, unless we reasonably need to retain an image longer to address an unresolved order issue or comply with a legal obligation.
Uploading an image does not give Bobo Bliss permission to use that image in advertising, on social media, in our portfolio or elsewhere for promotional purposes.
If we would like to feature a customer's photograph, personalised product or customer-provided image publicly, we will obtain separate permission.
You are responsible for ensuring that you have the right or permission to provide any image you submit to Bobo Bliss.
Payments
Bobo Bliss accepts payment by methods including e-transfer and card, as made available for a particular order.
Card payments may be processed by Stripe or another payment processor identified at checkout.
Where card details are entered directly into the payment processor's secure system, Bobo Bliss does not receive or store your complete card number.
Payment providers process personal information according to their own privacy practices and legal obligations.
Our Service Providers
We use third-party service providers to operate parts of our website and business.
These may include:
- Vercel for website hosting and infrastructure
- Google (Google Sheets and Gmail) for recording order requests and email list sign-ups, and for the email we receive about them
- Stripe for card payment processing
We may also use other professional or technical service providers where reasonably necessary to operate our business.
We disclose personal information to service providers only as reasonably necessary for them to perform services on our behalf.
Some service providers may process or store information outside British Columbia or Canada. In those circumstances, information may be subject to the laws of the jurisdiction in which it is processed.
We Do Not Sell Personal Information
Bobo Bliss does not sell or rent customer personal information.
We do not provide customer-uploaded photographs to third parties for their own advertising or marketing purposes.
Email Communications
We may send you service-related emails concerning an enquiry or order, including:
- order confirmations
- payment information
- production updates
- pickup information
- pickup reminders
- responses to order changes or customer-service requests
These are operational communications relating to your interaction with Bobo Bliss.
If you separately choose to receive marketing or relaunch communications, we may also send promotional emails.
You can unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the message.
Canadian anti-spam rules generally require businesses sending commercial electronic messages to have appropriate consent, identify the sender and provide a functioning unsubscribe mechanism. [3]
Unsubscribing from marketing does not prevent us from sending communications necessary to fulfil an existing order.
Cookies and Website Information
Our website may use cookies or similar technologies that are necessary for features such as:
- website functionality
- security
- forms
- session management
- checkout
- payment processing
We may also collect limited technical and usage information to understand how our website performs and how visitors use it.
If we introduce additional advertising or behavioural-tracking technologies in the future, we will update this Privacy Policy and implement any consent mechanisms required by law.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate business, accounting, tax, legal or dispute-resolution requirements.
Retention periods vary depending on the type of information.
In particular:
- customer-uploaded personalisation images are generally deleted within 30 days after pickup
- marketing-list information may be retained until you unsubscribe or otherwise withdraw consent
- order and transaction records may be retained for longer periods where reasonably required for business, accounting, tax or legal purposes
When personal information is no longer required, we take reasonable steps to delete, destroy or anonymize it.
Security
We use reasonable administrative, organizational and technical safeguards designed to protect personal information from unauthorized access, disclosure, loss, misuse, alteration or destruction.
No online service or method of electronic storage can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable measures appropriate to the nature of the information we handle.
Access and Correction
Subject to applicable law, you may ask to access personal information Bobo Bliss holds about you or request that inaccurate information be corrected.
BC PIPA provides individuals with rights relating to access and correction of their personal information held by private-sector organizations. [4]
Requests may be sent to:
We may need to verify your identity before responding to a request.
Withdrawing Consent
Where we rely on your consent to collect, use or disclose personal information, you may withdraw that consent subject to reasonable notice and any legal or contractual restrictions.
Withdrawing consent may affect our ability to provide a service where the information is necessary to fulfil your order.
For example, we cannot create a personalised product using a photograph if you withdraw permission for us to use that photograph before production.
Children
Bobo Bliss creates products that may celebrate babies and children, but our website and purchasing services are intended for adults.
We do not knowingly solicit personal information directly from children for the purpose of placing orders.
Third-Party Links
Our website may contain links to third-party websites or services, such as Instagram.
Bobo Bliss is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies when leaving our website.
Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology or legal obligations change.
The current version will be posted on this page with its most recent update date.
Contact
For questions about this Privacy Policy, our handling of personal information, or an access or correction request, contact: