Terms of Sale & Website Use

About Bobo Bliss

Bobo Bliss Balloon Design Studio is a British Columbia business creating personalised, made-to-order balloon gifts.

Our products are prepared individually based on customer selections and are currently offered for local pickup rather than shipping.

Contact:

Handmade and Made to Order

Every Bobo is made individually.

Because the product is handmade, minor variations may occur between:

• photographs displayed online
• previous Bobos
• samples
• and the final product you receive

Variations may include positioning, finishing, material appearance, feather placement, ribbon placement and other characteristics inherent in handmade work.

These normal handmade variations are not considered defects.

We aim to represent our products accurately through photography and descriptions, but photographs are illustrative and are not a guarantee that two handmade products will be identical.

Personalisation

Customers may be able to choose or provide elements such as:

• colour selections
• booties
• feathers
• ribbon
• names
• wording
• messages
• photographs
• box personalisation
• additional gift elements

Available choices and any limits on wording or other personalisation will be shown during the ordering process.

You are responsible for carefully reviewing all personalisation before submitting your order.

This includes checking:

• spelling
• names
• dates
• punctuation
• wording
• photographs
• product selections

If the information submitted by the customer contains an error, Bobo Bliss is not responsible for remaking the product at no charge.

If Bobo Bliss makes an error and the finished product does not reflect the information that was correctly submitted and confirmed, we will review the issue and provide an appropriate correction or refund.

Customer-Provided Content

By submitting a photograph, image, message or other content, you confirm that:

• you have the right or permission to provide it
• Bobo Bliss may use it as necessary to create your order
• its use for your order will not violate another person's rights
• it is not unlawful or otherwise prohibited

You retain ownership of customer-provided content.

Providing content for an order does not give Bobo Bliss the right to use it for unrelated advertising or promotional purposes.

We may refuse personalisation that we reasonably consider unlawful, hateful, threatening, abusive, infringing or otherwise inappropriate.

Order Requests and Acceptance

Submitting an order, enquiry, configuration or payment does not automatically mean that Bobo Bliss has accepted the order.

An order is accepted only when Bobo Bliss manually confirms it.

We may decline an order before confirmation for reasons including:

• weekly capacity
• material availability
• inability to fulfil the requested personalisation
• an unavailable pickup date
• payment issues
• suspected fraud or misuse
• inappropriate customer-provided content
• an obvious website or pricing error

If we decline an order after receiving money from you, any amount paid for that declined order will be refunded.

Prices, Currency and Taxes

All prices are in Canadian dollars (CAD) unless expressly stated otherwise.

Applicable taxes will be added where required.

The customer will be shown the applicable product price and any known additional charges before payment or final acceptance.

We do not add undisclosed mandatory charges after an order has been accepted.

If you request additional products, gifts, materials or changes after the original order, additional charges may apply. Any such charge will be communicated before the additional work is accepted.

Prices may change for future orders without notice.

A later price change does not alter the agreed price of an already accepted order unless you subsequently request a change that affects the price.

Pricing Errors

We try to ensure website pricing is accurate.

If an obvious pricing or technical error occurs, we may decline or cancel the affected order.

If payment has already been collected for an order we cancel because of our pricing error, the amount collected for that order will be refunded.

Deposits and Payment

Orders may require a deposit.

The applicable deposit amount will be communicated or displayed before you make the deposit or confirm the order.

Unless applicable law requires otherwise, a customer deposit secures production capacity and is non-refundable if the customer later cancels the order.

The remaining balance must be paid in full before pickup.

Accepted payment methods may include:

• e-transfer
• card payment

Payment instructions will be provided during the ordering process or in your order confirmation.

Changes to an Order

Customers may request changes until three days before the scheduled pickup date, provided production requirements still allow the requested change.

Standard changes that do not increase the scope or cost of the order will generally not incur an additional charge.

Additional charges may apply where a requested change:

• adds gifts or products
• requires additional materials
• changes the scope of the order
• creates additional production work
• otherwise increases the agreed cost

We will communicate any additional charge before proceeding with the change.

A requested change is not confirmed until Bobo Bliss accepts it.

Once the change window has closed or production has progressed to a stage where the change cannot reasonably be made, we may decline the requested change.

Customer Cancellations

If you cancel before production begins, you may cancel the order, but the deposit is forfeited.

Any amount paid above the applicable non-refundable deposit will be refunded, subject to any rights or obligations imposed by applicable law.

Once production has begun, personalised and made-to-order products are generally final sale and cannot ordinarily be cancelled or refunded because they have been created specifically for the customer.

This policy does not apply where:

• Bobo Bliss made an error
• the product is defective
• Bobo Bliss cancels the order
• applicable law gives you a cancellation or refund right that cannot be excluded

Nothing in these Terms overrides statutory cancellation or refund rights.

Under BC's current consumer-protection legislation, online and other distance-sales contracts carry specific disclosure, contract-copy and statutory cancellation requirements that can apply independently of a seller's ordinary cancellation policy. [1]

Cancellation by Bobo Bliss

Bobo Bliss may cancel an accepted order where we are unable to fulfil it due to circumstances such as:

• unexpected production issues
• material unavailability
• capacity issues
• circumstances outside our reasonable control

If Bobo Bliss cancels an accepted order and does not provide an agreed alternative, you will receive a full refund of amounts paid for that order.

Pickup

Bobo Bliss is currently a pickup-only business.

Available pickup dates will be communicated during the ordering process.

The exact pickup details, including location and timing, will be provided directly to the customer as part of the order process or confirmation.

For privacy and security reasons, Bobo Bliss does not publish the private pickup address in these Terms.

Customers are responsible for collecting their order at the agreed time.

Missed Pickup

If you miss your scheduled pickup, please contact us as soon as possible.

We will make reasonable efforts to arrange an alternative pickup.

However, because Bobos contain balloon and decorative components whose condition can change over time, Bobo Bliss cannot guarantee the product's condition, appearance or remaining lifespan where collection occurs substantially later than the agreed pickup date.

A deterioration caused by an unreasonable delay in customer pickup is not considered a product defect.

Problems With Your Order

Please inspect your Bobo promptly after pickup.

If your order is incorrect, damaged or defective, contact us within 24 hours of pickup at:

info@bobobliss.com

Please include photographs of the issue where reasonably possible.

Once we review the circumstances, Bobo Bliss may provide the remedy we consider appropriate, which may include:

• correction
• replacement
• partial refund
• full refund

The appropriate remedy will depend on the nature of the issue.

Nothing in this section limits any remedy you are entitled to under applicable consumer law.

Handmade Variation Is Not a Defect

Minor differences arising naturally from handmade production are not defects.

A product will not be considered defective merely because:

• a feather sits slightly differently
• a ribbon falls differently
• an element is positioned slightly differently from a photograph
• colours appear slightly different between screens and physical materials
• another handmade Bobo is not identical

This does not apply where the product materially differs from the confirmed order or has an actual defect.

Balloon Lifespan

A Bobo may typically last approximately three to six months when appropriately cared for.

This timeframe is an estimate, not a warranty or guarantee.

Actual lifespan may vary due to circumstances outside Bobo Bliss's control, including:

• temperature
• direct sunlight
• storage conditions
• environmental conditions
• physical contact
• accidental damage
• handling
• puncture
• movement or transportation

Any care instructions provided with the product should be followed.

A shorter lifespan caused by environmental conditions, damage or improper handling does not automatically mean the product is defective.

Product Safety

Bobo Bliss products are decorative gifts and may contain balloons, ribbons, feathers, small decorative pieces or other components.

They are not toys and should not be left with babies or young children without appropriate adult supervision.

Keep broken or uninflated balloons, ribbons and small parts away from young children.

Customers are responsible for using and displaying products appropriately after pickup.

Online Ordering and Review

When online ordering is available, customers will be given an opportunity to review relevant order information before entering into the purchase.

This may include:

• product selections
• personalisation
• pickup date
• price
• taxes
• additional charges
• payment terms
• cancellation and refund terms

Customers will have an opportunity to correct errors before accepting the order.

BC law currently requires electronic distance sellers to make prescribed contract information accessible before contracting and provide customers an express opportunity to correct errors and accept or decline the contract. [1]

Order Confirmation and Contract Copy

Once an online order becomes a binding order, Bobo Bliss will provide confirmation electronically.

The confirmation should be retained for your records.

Applicable BC law requires suppliers entering distance-sales contracts to provide consumers with a copy of the contract within 15 days, including prescribed transaction information. Email is one permitted method. [1]

Website Availability and Information

We try to keep bobobliss.com accurate and available, but we cannot guarantee uninterrupted access.

We may:

• update website content
• change available personalisation choices
• add or discontinue products or options
• change future pricing
• temporarily suspend features
• close pickup dates
• limit orders based on capacity

Changes will not remove rights relating to an order that has already been accepted.

Intellectual Property

Unless otherwise stated, Bobo Bliss owns or is authorized to use the intellectual property appearing on our website, including:

• the Bobo Bliss name and branding
• website copy
• original graphics
• original photographs
• original product imagery
• website content
• original design materials

You may not reproduce, publish, distribute, sell or commercially exploit Bobo Bliss content without permission.

This section does not give Bobo Bliss ownership of customer photographs or other customer-provided content.

Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, social-media platforms and technical service providers.

Those services may have separate terms and privacy policies.

Bobo Bliss is not responsible for the content or independent operation of third-party websites that we do not control.

Limitation of Liability

To the extent permitted by law, Bobo Bliss is not liable for indirect, incidental or consequential losses arising from use of our website or products.

Nothing in these Terms excludes or limits liability, statutory warranties, consumer remedies or other rights that cannot legally be excluded or limited.

Privacy

Our collection, use and handling of personal information are governed by our Privacy Policy.

Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on bobobliss.com with a revised effective date.

Changes apply prospectively.

The terms applicable to an accepted order are those forming part of that transaction, subject to applicable law.

Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

Contact

For questions about an order or these Terms, contact: